More Than
an MSP.

We offer ourselves as a unique resource for our clients to staff their teams with candidates that have been vetted, assessed, and determined to be best-fit for their business culture.
Our hiring process – for both ourselves and our clients – involves several steps: cognitive analysis, behavioral assessment, the verification of skills, interviewing to probe into strengths and weaknesses, and background checks. We have the tools and process to build your ideal team

Sometimes referred to as “collaboration on steroids,” intelligent swarming is the alignment of resources and collective expertise to achieve a goal. centrexIT’s “swarm” mentality means our team – across every department – is ready and willing to collaborate to get a job done efficiently and well. By bringing together people and tools, our culture rejects the traditional hierarchy of a tiered support model. Instead, we bring our individual skills together for the united success of every project.

We operate under the simple motto, “Quality First!” Our Quality and Security processes exist to facilitate best practices including ones surrounding network security. They allow us to include excellence as a part of our value proposition as it lays the groundwork for reducing inefficiencies, operational errors, and security risks. Our high standards for quality help us improve team capabilities in order to better the client experience.

Good project design is critical for achieving a project’s high quality outcome within budget and on time. With centrexIT, your projects get a dedicated team made up of planners, designers, and engineers – and none of those resources wear two hats. They identify the right products, procure them, and review every detail of your project to pass the project through our stages of change.
Examples of design and build projects include office moves and expansions, email migrations, desktop deployment, and cloud migrations.

Each of our clients gets a team that represents the entirety of our company’s skill sets. We’ve deliberately organized our business into small teams that remain effective, flexible, and nimble to provide responsive, knowledgeable care to our clients. Our agile methodology and structure means you get the stability of a big company with the personal treatment of a small one.

A change management process is a formal process used in order to request, review and evaluate a change. Our Operations, Project, Quality, and Security Teams – as well as our Change Advisory Board – are all involved in overseeing every element of a change request through to proper execution.
Examples of change management projects include implementing a new data center, deploying a bug or fix, system or network upgrades, Windows patches, and transferring data to the cloud.

Every time we encounter an issue, we solve it, but we take problem resolution a step further. We return to the issue to look and see what can be done to prevent it from recurring in the future. Our help desk is the only aspect of our business that is reactive, while everything else is proactive. We conduct “lessons learned” sessions to go beyond just resolving tickets. We strive to understand the root cause of any issue to constantly improve our own processes and our client experience

Our approach to security takes a holistic look at both our clients’ environments and our own. As an experienced IT partner, we are keen on how our environment touches our clients’ and how security threats have evolved today. We have a dedicated team of security experts constantly monitoring and reviewing both sets of IT environments to reduce risk of exposure and vulnerabilities. Every centrexIT member brings a security-focused mindset to work so not a single weak point exists.